Refund policy

At Hausofgrid, we want you to love your purchase. If you are not satisfied, we offer an easy return process.

Return Policy Overview

  • Return Window:
    You have 30 days from the day you receive your order to return eligible items.
  • Condition:
    Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Returns:
    Returning items is simple, and our customer support team will assist you every step of the way.

Return Costs

Defective Products:
There is no cost to the customer if the product is incorrect, damaged during shipping, or defective in any way.

Customer Remorse (Change of Mind):
If you ordered the wrong product, the item does not fit, or you no longer want it, the actual cost of return shipping will be charged to the customer.
Shipping costs are non-refundable.

How to Return an Item

  1. Contact Us:
    Email our team at info@hausofgrid.com with your order number and reason for the return.
  2. Pack Your Item:
    Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send It Back:
    Drop your package off at the nearest shipping carrier location according to the instructions provided in the return authorization email.

Refund Process

Inspection:
Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.

Refund:
After inspection, your refund will be processed. Refunds typically appear within 7 business days on your original payment method, depending on your bank or payment provider.

Exchanges

Need a different size, color, or product? No problem. Contact us and we’ll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information

Have questions?
Visit our FAQs page or contact our customer service team.

Contact Information:

Store Name: Hausofgrid
Address: 12 Woodlands Sq, Singapore 737715
Email: info@hausofgrid.com
Phone: +1 838 231 3898

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (SGT)

We do our best to reply to your e-mail within 1–2 business days.