FAQ
Welcome to the Hausofgrid Frequently Asked Questions (FAQ) page.
We’re here to help and ensure you have the best shopping experience possible. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer:
Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
Yes, we offer free shipping on all orders within the Singapore. For more information, please check our Shipping Policy.
Question #3: Where is Hausofgrid located?
Answer:
Hausofgrid is a Singapore based brand. We offer a curated selection of high-quality products with shipping available within the Singapore.
Question #4: What if I receive a defective product?
Answer:
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more details, see our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer:
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us as soon as possible.
Question #6: What is your return policy?
Answer:
We offer a simple and hassle-free return process. For full details, please visit our Return Policy page.
Question #7: When will I receive my refund after returning a product?
Answer:
Once your return is received and inspected, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. Please refer to our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees?
Answer:
Yes, we provide a 30 day warranty on all purchases. For more information, please see our Return Policy.
Question #9: How can I contact customer support?
Answer:
You can reach our customer support team via the Contact Us page or by emailing info@hausofgrid.com
Question #10: Do you ship internationally?
Answer:
No, we currently ship exclusively within Singapore.
Question #11: Do you have a physical store location?
Answer:
We are an online only store, which allows us to offer competitive pricing and a wide selection of products.
Question #12: Can I place a bulk order?
Answer:
Yes, we accept bulk orders. Please contact our customer support team for more details.
Question #13: How do exchanges work?
Answer:
For detailed information about exchanges, please refer to our Return Policy.
Question #14: How can I track my order?
Answer:
You can track your order via the Track Order page on our website.
Contact Information:
Store Name: Hausofgrid
Address: 12 Woodlands Sq, Singapore 737715
Email: info@hausofgrid.com
Phone: +1 838 231 3898
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (SGT)
We do our best to reply to your e-mail within 1–2 business days.